Data Insights and Remote Support

Manage analyzers proactively and remain compliant with a performance-monitoring digital service

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  • Real-time information
  • Performance insights and analytics
  • Remote troubleshooting

A performance-monitoring digital service

In an increasingly complex point-of-care (POC) environment, high analyzer uptime and the ability to make informed decisions fast are key.

With a connected digital service, you get confidence from relevant data and access to analyzers. A partnership with us gives you:

  • Real-time information on the status of your analyzers
  • Performance insights to make data-driven decisions
  • Analytics to continually enhance the efficiency of your point-of-care testing
  • Remote troubleshooting to support analyzer uptime

Our connected digital services with data insights and remote support always runs securely behind the scenes. It enables you to secure longer uptime, troubleshoot and make data-driven decisions so you can focus on your patients.

Safe connections

Data privacy:
No patient data visible/accessible
Data security: Outbound only; SSL/TLS protocols
Traceability: Full audit trail available
Limited access: Certified field service engineers

Data Insights

  • Data analytics
  • Proactive services

No patient information or patient ID- related data are visible or accessible at any time.

Get real-time information at your desktop. Our connected digital service collects, models and interprets actionable data in real time. You get the information you need to make informed operational decisions.

With smart and real-time device information, together we can optimize your analyzer uptime and enhance your user experience.

Remote Support

  • Remote troubleshooting
  • Remote software update*

No patient or patient ID-related data are visible or accessible at any time.

For audit and compliance purposes, our connected digital service logs each remote access instance in a comprehensive report that includes a timestamp, technician ID, and a video of the entire session.

*Available for specific analyzers

What hospitals get from data insights and remote support

The value of high analyzer uptime and remote support

Remote support service provides extra reassurance for the POCC.

The thing we value most is that the analyzers just keep running. They need to be constantly in use, and they can’t have lots of downtime. So Remote Support helps if Ray [our local Senior Medical Service Engineer] can diagnose things quicker, there’s less downtime.

- Helen Berry, Point-of-care-coordinator, St. Helier Hospital, UK

Remote performance monitoring supports analyzer uptime

Get support in monitoring your analyzers remotely.

One example recently, Tony, the Medical Service Engineer, alerted us to one analyzer showing frequent calibration drift errors. We weren't aware of this. Tony informed us and he proactively found a solution. The analyzer performance was monitored remotely from that point on to ensure the fault was corrected satisfactorily and saved a phone call and staff time from the lab.

- Mark Saunders, Lead Biomedical Scientist in the automated area, University Hospital of Wales, UK

Support Anytime

Get digital support and troubleshooting either by phone or remote connection directly to the medical device. Solve device issues immediately to keep your medical devices running.

Optimize Workflows

Data insights can help you optimize analyzer usage and increase operational efficiency.

You get access to analyzer data in real time with easy-to-use web browser dashboards. Remote monitoring provides reassurance and saves you time—you don’t have to physically visit each analyzer to verify its status and performance.


An integrated POC IT and Services solution

Data insights and remote support are part of Connect & Care.

Connect & Care is a customizable, total solution that connects and supports medical devices, data, and people to keep your POC testing setup running smoothly, placing you a step ahead to put life first.

MAPSSS-000762 R2

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Key benefits

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You will receive an invitation to access our services via e-mail when your request  has been approved.

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Effective Date January 20th, 2023 (last updated January 20th, 2023)


Radiometer values your privacy and the protection of your personal data. This policy (“Policy”) explains how Radiometer its affiliates, subsidiaries or related companies, a full list of which can be located here (together, “Radiometer,”, “our”, “us,” or “we”), collects, uses, shares, transfers and processes data collected from or about you.

Personal Data” is any information that can be used to directly or indirectly identify an individual or that can be reasonably expected to link to an individual. This can include items such as name, address, telephone number, credit card details, email address, ID number, Internet Protocol (“IP”) address of an electronic device used by an individual, or other identifying code (even absent of other identifying information). Statistical and non-identifiable metric data are not considered Personal Data.

The Radiometer subsidiary, affiliate or related company with which you interact is, where applicable, the data controller (or equivalent under applicable law) responsible for the processing of your Personal Data. You can find a list of the relevant legal entities that act as data controllers in Appendix 1 to this Policy.


This Policy describes the types of Personal Data that we may collect, process or disclose about you and how you may govern this processing by exercising applicable legal rights. This Policy applies to both online and offline information collection, including your use of websites or subdomains operated by us, any mobile applications, when we provide products and/or services to you or notify you about prospective items of interest and in other situations where you interact with us in-person, by telephone or by mail where this Policy is posted or referenced.

There may be occasion where you have been provided with a circumstance-specific privacy notice that is separate from this policy, such as privacy notices for specific activities such as Recruitment. To the extent you were provided with a different notice, those notices apply and govern our interactions with you. If you provide Personal Data about parties other than yourself, you are responsible for ensuring their knowledge of how we will process their personal data, and, where applicable, obtaining any necessary consents required in advance.

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